Have you ever felt frustrated by an email that rambles along and doesn’t get to the point? Have you ever felt offended by an email’s tone?

This lively little course teaches you how to quickly write emails that are positive, professional, and pointed. You’ll learn how to make a request that’s direct but not rude. You’ll learn how to respond to questions or requests clearly. You’ll learn to make every email you write clear, readable and relationship-building.

Who Should Attend

This course will benefit anyone looking to improve the quality of the emails they write.

What You Will Learn

Participants learn how to

• Match the tone to your reader
• Write requests that are clear and to the point
• Respond, even when the news is unwelcome
• Write emails that build relationships by using a positive, professional style

Our Approach

This course is information-rich and practical, and is delivered in an interactive, non-threatening environment. Participants have opportunities to practice writing emails.

Course Length and Size

This 1.5 hour course and works for even the busiest schedule, making it possible for your entire organization to attend.

Materials

Participants receive a comprehensive workbook/handbook.